FAQs

Where do you ship?

We currently ship across the UAE and Pakistan.

How long does delivery take?

  • UAE: Usually 2–5 business days.
  • Pakistan: Delivery times vary by city but are typically 2–5 business days.

How much is shipping?

  • Pakistan: Rs. 250 nationwide
  • UAE: AED 10 nationwide

♥️ Founder Delivery (Abu Dhabi Only)

If you’re in Abu Dhabi, you can choose our special Founder Delivery for AED 20.

Instead of a courier, Ifrah herself will personally deliver your order whenever possible. It’s our favorite way to meet the amazing people who support this little dream.

As a small thank-you, Ifrah may even bring along a little surprise gift to show our appreciation for supporting a small business. ✨

Do you offer Cash on Delivery (COD)?

Yes, Cash on Delivery is available in selected regions. Additional charges may apply.

Can I customize products?

Yes! We offer customization on selected products. If customization is available, you’ll find the option on the product page.

How can I contact you?

You can reach us through WhatsApp, Instagram, or the Contact Us page. We usually respond within 12 hours.

Can I change or cancel my order?

If your order hasn’t been processed yet, please contact us as soon as possible. Once production or shipping has started, changes or cancellations may not be possible.

Do you accept returns or exchanges?

We accept returns or replacements if you receive a damaged or incorrect item. Please contact us within 48 hours of receiving your order with clear photos of the issue.

As most of our products are personalized or made to order, customized items cannot be returned or exchanged unless they arrive damaged or incorrect.

My order hasn’t arrived. What should I do?

If your order is delayed, please contact us with your order number, and we’ll be happy to assist you.

Do the product colors look exactly the same in real life?

We do our best to display accurate product colors, but slight variations may occur due to different screen settings and lighting.

Is my payment secure?

Absolutely. Your payment information is processed through secure payment gateways, and we never store your card details.